Pedals

Frequently Asked Questions

  • When can I book a delivery for?

    We deliver 7 days a week, 9am - 9pm

  • How much can a cyclist carry?

    Our keen green cyclists can carry up to 8kg and a box with the maximum dimensions of 40x40x40cm. Please specify the size and weight of the package you want to send so that the cyclists arrives with the right equipment for the job ;)

    If you have something larger or heavier contact support@pedals-delivery.com as some of our cyclists can carry more.

  • Is Pedals suitable for chilled items?

    Our 90 minutes delivery is great for chilled items, from the minute you put through the delivery to when it’s delivered it will be maximum 90 minutes, usually less. We’ve even delivered ice cream (in July!), now that is some fast pedalling :)

  • How far can you deliver?

    We deliver up to an hour's cycle outside the centre of London*, that's approximately 10.5 miles or 17 kilometers.

    *the centre of London is around Charing Cross area.

  • What do your different delivery options mean?

    One off 9am-6pm - this is a flexible delivery going from the pick up location to the drop off, it will be picked up and delivered anytime between 9am and 6pm.

    90 minutes - from the minute you put through the request on the site to when it will be delivered to the drop off location will be a maximum of 90 minutes.

    Multiple drop off - this is great if you have a bunch of packages going out to different drop off locations. Our multiple drop calculator will use the pick up and drop off postcodes to work out how long it will take a cyclist to do.

  • How do I get a quote?

    The easiest and quickest way to get a quote is to pop the pick-up and drop-off postcodes into the website.

  • What should I do if my delivery is running late?

    Hopefully that shouldn't happen, but if you have any concerns email support@pedals-delivery.com and someone will get back to you within 20 minutes.

  • What happens if the recipient isn't in to accept their delivery?

    In this situation we will attempt to deliver to a neighbour or reception area. If this fails we will leave the package in a safe and concealed place.

    In both instances we will email you to let you know where your package has been left.

  • What about insurance? Is my package insured during transit?

    Yes, we insure every package we deliver. For more information about insurance please contact us.

  • What's the cancellation policy?

    You can cancel and receive a full refund as long as you notify us at least 2 hours before the start of the delivery window. If you cancel within the 2 hour period, you will not receive a full refund.

  • What if the package is not as described when the cyclist shows up?

    If the package is larger or heavier than described on booking and a cyclist shows up but cannot physically carry the package, you will still be charged for the delivery.

  • When does waiting time apply?

    If a cyclist waits for more than 10 minutes at pick-up or drop-off we will charge a % of £15/hour

  • Do you do invoicing?

    Yes, we do! If you're interested in exploring our invoicing options, please contact us.

  • Can I integrate with you guys?

    If you'd like to give your customers an affordable, same day, green delivery option at checkout, get in touch with us and we can get you set up.

Any other questions?